I failed the system check
  • 08 Jul 2019
  • 1 Minute to read
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I failed the system check

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    Light
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You may need to make some changes to complete the systems check, please refresh the page after making the required changes.

Internet speed too low

  • Decongest your network connection by disconnect other devices from it.
  • Close all apps, programs and browser tabs you have running in the background
  • Use a wired Ethernet instead of Wi-Fi for a more stable connection
  • Move to a stronger broadband connection

I can't hear the audio

  • Check that your sound is on and the volume is high enough
  • Check that the correct speaker is selected
  • If you are using a headset please check that it is correctly plugged in and that any power buttons are switched on

My microphone doesn't work

  • Make sure you have given your browser access
  • If you are using a headset please check that any MIC switches or power buttons are switched on

I can't see my camera

  • Make sure you have given your brower access
  • Check that nothing is covering your camera
  • Check that your camera works by opening your Camera app or Photo Booth
  • Close any apps or programs that may be using your camera
  • Check that the software of your camera is up to date

When you have made all the neccesary fixes, please refresh the page and conduct another systems check.


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